Frequently Asked Questions

Yes, absolutely. Unlike traditional web-based cloud systems that freeze the moment internet drops, TressyPOS is built on a specialized local-first desktop database engine (IndexedDB). All active service configurations, customer ledgers, transaction queues, and commission calculations run seamlessly entirely offline. The moment your internet connection is restored, TressyPOS automatically syncs any local backlogs safely to your private cloud backup.

There are zero per-message charges or hidden subscription fees for sending WhatsApp alerts. TressyPOS links directly with your own personal or business WhatsApp number using a secure background browser instance (established via a standard WhatsApp Web QR scan). This allows you to broadcast booking alerts, marketing messages, customer birthday greetings, and digital invoice receipts completely free of charge.

No, the system is designed to prevent attendance fraud. Our local-first AI engine runs deep biometric 3D Liveness Detection. This means holding up static photos or showing recorded videos of a staff member to your salon's webcam will be flagged as unauthorized. The AI model requires the individual to perform slight, random physical movements (such as turning their head left or right) before validating and logging their biometric clock-in timestamp.

Data isolation and customer privacy are our highest priorities. TressyPOS uses secure Google Firebase authentication layers strictly to register administrative licenses. Your sensitive salon operational data—including client lists, billing history, and performance analytics—is stored inside an isolated virtual private server environment hosted via Hetzner Cloud. Additionally, we support a custom BYOD (Bring Your Own Database) architecture for enterprise users seeking absolute database ownership.

TressyPOS is highly optimized to run on any standard desktop PC or laptop running Windows 10 or Windows 11. To utilize the biometric face recognition features, a basic integrated or external webcam is required. For print checkouts, our desktop application natively supports standard 80mm and 58mm ESC/POS thermal receipt printers out of the box with zero complex driver installations required.

Yes, absolutely. Our Enterprise Tier provides you with access to the Multi-Branch HQ Module. This allows you to monitor live operational pipelines, active customer checkouts, daily branch revenue metrics, and staff schedules across all your different locations in real-time from a single centralized web-enabled device.